Before you buy from any health ATM manufacturer
Every vendor in this market says "manufacturer". Some fabricate the enclosure and integrate the devices themselves; some put their sticker on somebody else's machine; some are a trading company with a warehouse. The three feel identical in a meeting and behave nothing alike in year two, when a device fails.
Four things separate them, and all four can be checked before a purchase order: the licence, the floor, the paperwork, and what happens after dispatch. This page is that check - published by Clinics On Cloud, whose own plant is in the photograph behind this text, so you can put every one of these questions to us.
Whose name is on the licence?
A health ATM is a medical device assembly, and in India that means CDSCO. The question is not whether a licence exists somewhere in the supply chain - it is whose name is on it, because that is the company that carries the obligation when something goes wrong.
Manufacturing licence, in the vendor's own name
Ask for the licence number and the entity it is issued to. If it belongs to somebody they buy from, you are buying from a reseller - which can be fine, as long as you know it.
Medical-device quality management
The standard that says the build is a controlled process rather than a workshop habit: records, calibration, traceability, and a defined response when a batch is wrong.
Electrical safety for medical equipment
Applies to the machine a person stands in and touches, at a site where the earthing is somebody else's work.
Medical device software lifecycle
Screening software is a device too. This is the standard that says its releases are controlled rather than pushed on a Friday.
Information security, plus a dated VAPT and WASA report
The certificate says a framework exists; the test report says somebody tried to break it, and when. Ask for the date - an old report is a decoration.
Each instrument, approved in its own right
The kiosk integrates other manufacturers' devices, registered or approved where applicable under US FDA, European CE and CDSCO requirements. The kiosk's licence does not cover them; theirs does.
Ask to see the floor.
A manufacturer can show you one. A reseller will offer a video, a partner's factory, or a reason why today is difficult. These are photographs of the Clinics On Cloud plant at Chakan MIDC, Pune, and what to look for in any factory you are shown.
Which of the three are you talking to?
Compare on capability, not on the word in the letterhead. None of these is dishonest - a reseller is a perfectly good way to buy one machine for one lobby. It is the wrong way to buy fifty.
| Ask them | Manufacturer | Integrator | Reseller |
|---|---|---|---|
| Whose name is the CDSCO licence in? | Their own | Usually the OEM's | None of their own |
| Can the enclosure be changed for our site? | Yes, in-house | Only what the OEM allows | No |
| Who decides the software roadmap? | They do | Partly, often a third party | Nobody you can reach |
| A device fails in month eight - who ships the replacement? | The people who built it | Via the OEM | Via two companies |
| Can we visit the factory? | Yes | Somebody else's | There isn't one |
Clinics On Cloud sits in the first column: India's first CDSCO-licensed health kiosk manufacturer, with fabrication, assembly, calibration and quality control in-house at Chakan. That is a claim you should test with the questions above rather than take from this page.
What it means when they say this.
None of these is a lie, and none of them ends a deal on its own. Each is a sentence that should be followed by a second question - and the second question is the one nobody asks.
"The CDSCO licence is in our partner's name."
Then your vendor is a reseller.
Which can be the right way to buy one machine. For fifty, ask who you call when the partner and the vendor disagree.
"You can visit the factory after the order is placed."
Then it is a tour, not a check.
The visit has value only while you can still walk away. A manufacturer will host you before the purchase order.
"We'll share the security report once the NDA is signed."
Fair - but ask for the date now.
An NDA is reasonable. A VAPT or WASA report with no date is not a report, it is a badge. Ask when it was run and what it found.
"Warranty and AMC are as per standard practice."
Whose standard?
Period, scope, response time, resolution time and exclusions, in the contract. One year excluding physical damage is a normal answer; silence is not.
"All our devices are CE and FDA approved."
Approval is per device, not per kiosk.
Ask for the list: each instrument, its maker, and its registration or approval where applicable. A kiosk's licence does not cover what is bolted into it.
"Fifty units? Three weeks, no problem."
Ask what the proposal commits to.
Delivery follows model, configuration, quantity, customisation, destination and project readiness - and the committed timeline comes with the proposal, in writing, or it is a hope.
The part that starts after dispatch.
Manufacturing is judged at the moment of delivery. A screening programme is judged for five years after it. Ask what is included, in writing, before the price is agreed.
Nine questions for the factory visit.
Ask them in this order. The first four are documents, the next three are the floor, and the last two are the ones that decide year two.
- 1
Show me the CDSCO licence
The number, and the entity it is issued to. Photograph it.
- 2
And the ISO 13485 certificate
Check the scope line: it should name the device you are buying.
- 3
The VAPT or WASA report
Dated, and recent. Ask who fixed what it found.
- 4
The device list
Every instrument, its maker, and its approval - FDA, CE or CDSCO as applicable.
- 5
Walk me through the line
Design, fabrication, assembly and calibration, quality control, dispatch. Watch which of those happen here.
- 6
Where is calibration recorded?
Ask to see a record for a unit built last month, not a blank form.
- 7
What fails most often?
A manufacturer knows and will tell you. Nobody's answer should be "nothing".
- 8
Who answers my call in month eight?
A name, a number and a response time - in the contract, not in the meeting.
- 9
Can I speak to a site running fifty?
Not a testimonial. A reference you dial yourself.
Made in India, at a CDSCO-registered and ISO 13485-certified facility
Frequently Asked Questions
Answered by the team at Clinics On Cloud, and kept in step with what they publish - these are pulled from the portal each time this page is built.
Where is the Clinics On Cloud manufacturing facility located?
Clinics On Cloud operates its manufacturing and operational facility in Chakan, Pune, Maharashtra, India, where its Health ATM and connected healthcare solutions are assembled, tested and prepared for deployment.
What happens at the Clinics On Cloud manufacturing facility?
The facility supports assembly, device integration, software configuration, calibration, quality testing, packaging and dispatch of Clinics On Cloud healthcare solutions before installation at customer locations.
How does Clinics On Cloud ensure product quality before dispatch?
Each solution goes through defined testing, calibration, hardware checks, software validation and quality-control processes before it is approved for dispatch and deployment.
Does Clinics On Cloud manufacture Health ATMs in India?
Yes. Clinics On Cloud manufactures and assembles Health ATMs, Health Kiosks and other connected healthcare solutions in India, with in-house processes for integration, testing and quality checks.
Can customers visit the Clinics On Cloud manufacturing facility?
Yes. Customers, partners and organisations may visit the Clinics On Cloud manufacturing facility for product demonstrations, technical discussions and facility walkthroughs, subject to prior appointment and approval.
Healthcare is a right. Not a privilege.
We started Clinics on Cloud with a simple belief - that the quality of your healthcare should not depend on your postcode. Whether you’re a government, corporate, NGO or entrepreneur - we built this for you.
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